Self Exclusion
Self-Exclusion Policy and Process
Policy Statement
Amazing Games Network is committed to providing a responsible gaming environment for all our players. We understand that some players may wish to self-exclude from our social casino games to manage their gameplay. Our self-exclusion policy is designed to support these players by providing a straightforward and effective process for self-exclusion.
Self-Exclusion Process
Self-exclusion from our social casino games is a voluntary process for players who wish to restrict their access due to concerns over their gameplay. It results in the permanent blocking of your account, preventing access to a specific game. Self-exclusion is available to all registered Amazing Games Network users as well as users playing using Guest accounts. Guest accounts are anonymous and therefore limit the extent to which we can provide you with self-exclusion.
Please follow the steps below to initiate self-exclusion:
- Via Email:
- Compose an email to our support team at support@amazinggamesnetwork.com.
- Include your full name and account ID (found in the game settings menu) in your email.
- State clearly that you wish to self-exclude from playing our social casino games.
- Through the Game Settings Menu:
- Navigate to the game settings menu within the game.
- Select the “Self-Exclude” option.
- You will be prompted to confirm your decision to self-exclude. Confirming this option will lead to a confirmation process.
Confirmation Process
Upon receiving your self-exclusion request, we will send a confirmation email to the email address associated with your account or otherwise provided in your request. You must confirm your wish to proceed with self-exclusion by following the instructions in the email. Upon your confirmation:
- Permanent Exclusion: Your account will be permanently blocked, and you will no longer be able to access the game with that account. While not foolproof, we make our best efforts to prevent you from accessing this game again as a Guest or otherwise, though this may be limited to the device where you installed the game.
- Account Closure: Your account will be closed, and you will be logged out immediately. Any remaining assets or virtual items will no longer be accessible. No refunds for unused in-app purchases are allowed.
Effects of Self-Exclusion
- Permanent Exclusion: Self-exclusion is irreversible. Confirming your self-exclusion request means your account will be permanently blocked.
- Responsibility: It is important to note that self-exclusion is a voluntary and personal decision. We encourage you to consider this action carefully, as it is final and irreversible.
Support and Assistance
We understand that the decision to self-exclude can be significant. If you have any questions or require further assistance regarding our self-exclusion process or policy, please do not hesitate to contact our support team at support@amazinggamesnetwork.com. Our team is here to help and provide the support you need during this process.
Review and Updates
Amazing Games Network regularly reviews and updates its responsible gaming policies to ensure they meet our players' needs and industry standards. This policy may be subject to changes and updates. Players will be notified of any significant changes to our self-exclusion policy.
Amazing Games Network is dedicated to ensuring a safe and responsible gaming environment for all players. We are here to support you in making informed decisions about your gameplay.